-
Frequently asked questions
We have compiled an overview of our guests' most frequently asked questions here.
If the desired response is not listed, we look forward to your contact request.
FAQs
How do I book my stay?
Once you have decided a room and programme of your choice, continue to the reservations page to complete your inquiry. After your details have been filled and you have inquired your stay, a member of the Chenot Palace team will contact you to confirm the details and proceed with payment.
How long can I stay for?
The minimum stay is 7-nights and 6-days, but you can also extend your stay.
What are the check-in and check-out times?
Our check-in takes place at 15:00 and check-out is at 12:00. Early check-in or later check-out is possible only in case of the availability of the assigned rooms and may be subject to additional charges.
Is a room included in the price of the Programme?
There is no room included in the programme. The room needs to be selected separately to complete the reservation inquiry.
Is the diet included in the programme?
Yes. The Chenot Diet has been carefully designed to work in synergy with the other medical treatments to support the detoxification, stimulation and reset of the body. Breakfast, lunch and dinner are included in the programme.
Can I get extra treatments with my programme?
Yes. You have many treatments included in your programme, but during your stay, you can choose additional multiple treatments out of our extensive treatment menu (see our treatments).
Should I consult my doctor before booking?
During the reservation process, you would be asked to fill out any medical conditions we should know about, and we will verify them with our doctors.
Can I eat other food than what is on the diet?
To fully appreciate the Chenot Method®, you would need to follow the Chenot Diet and treatments to benefit and receive the best possible results.
What is the Chenot Method®?
The protocols of the implemented treatments are collectively known as the Chenot Method®. The Chenot Method® is unique in its application in that, it integrates and transmits energetic, physical and emotional signals to the body. Further, the Chenot Method® treats the person at a holistic level rather than focusing on the individual’s symptoms. Both the integrated detox treatments and diet plans that support the natural cleansing functions of the body are the key tenant of the Chenot Method®.
How can I keep healthy once I have left Chenot?
Your doctors will advise you on how to incorporate lifestyle changes into your daily lifestyle.
Is the restaurant open to the public?
No. The Restaurant is open exclusively for the Chenot Palace Weggis Guests who have a valid reservation and follow the Chenot Programme.
May I invite someone to stay with me?
Access to the Chenot Palace Weggis is granted exclusively to the guests following the Chenot Programme and having a valid reservation. Any other overnight stays with a different purpose, rather than following a programme and of a shorter length than 7 nights, are not permitted. To protect the privacy of our guests, the reception of temporary, external visitors is only permitted in selected public areas, such as the lobby or tea lounge.
What is your kids policy?
Babies/Kids up to 10 years can stay at Chenot Palace Weggis only with a nanny. Any meals outside of the Chenot detox diet must be served in the room. Food and Beverages will be charged à la Carte. A room service charge of CHF 10 applies for each order.
The following in-room service times apply:
- Breakfast: 7 am to 10 am
- Lunch: 12:15pm to 2pm
- Snacks: 2 pm to 6 pm
- Dinner: 7 pm to 9 pm
The nanny bears full responsibility and must always look after the children. Ball games or noise-generating games and computers are not allowed. On request, we can arrange professional services for outdoor activities. Children are free of charge in existing bedding (to a maximum of 2 people in the room). In the case of triple occupancy, an extra bed is mandatory. A daily charge of 150 CHF will be applied as from 4 years old.
A maximum of 5 kids are allowed per week in the hotel, at the same time.
Children can use the pool when accompanied by an adult, only from 11 am to 12 pm. The usage of the gym or sauna/steam bath is not allowed. Children can go to the beach when accompanied by their parents or nanny and not disturb other guests (no running around, screaming, ball games etc.).
For teenagers up to the age of 16 years old, we can organise day excursions and/or outdoor activities. Prices of our third-party suppliers apply and are non-commissionable.
Teenagers starting from 16 years old may follow the Advanced Detox programme, they are allowed to use the gym and pool without being supervised by an adult.
Within the hotel, there are no facilities for children.